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FAQ

If there is anything you cannot find below, please do not hesitate to get in touch at: info@polkaprints.com.au

Decal Info

Installation Instructions

Are Polka Prints stocked in any physical stores?

Yes! See our stockists Here

Do the decals come off?

Our decals are made from a specially designed material that is easily removed from the wall without leaving unwanted damage. It is crucial that you follow the wall preparation steps so that you are not greeted with any unwanted marks upon the removal of your decals.

Can decals go on textured walls?

Yes! See below some examples of what our decals look like on the textured walls.

 

How do I stick them on the wall?

Each decal comes equipped with self adhesive, ready for you to peel and stick to your wall. (Please read preparation instructions to ensure no damage is left)

Installation Video

Can I return my decal?

Mistakes happen, we get that! If your item is damaged, please send an email to info@polkaprints.com.au and we will be able to arrange a replacement. Due to the nature of the paper material product, we do not offer a change of mind refund.

What material are the decals made from?

Our decals are made from self-adhesive fabric, REACH and RoHS certified material with water based micro-encapsulated adhesive.

REACH20 – Registration, Evaluation, Authorization, and Restriction of Chemicals (REACH) is a regulation of the European Union, adopted to improve the protection of human health and the environment from risks that can be posed by chemicals.

RoHS – Stands for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products (known as EEE).

PVC free 18 – HP Latex Ink is PVC free. Also applicable to HP PVC-free wall papers. Chemical analysis demonstrated elemental chlorine to be at or below 200 ppm. Presence of chlorine is attributed to residual chlorine used in paper-making process, and not due to the presence of PVC.

Do you have a physical location?

Our office is located in Cheltenham, Victoria. If you are planning a large room or a party and want to discuss the best options for you, please email info@polkaprints.com.au to book a time.

Payment & shipping options

Do you offer Afterpay?

We sure do!

How much is shipping?

Shipping is calculated at the checkout, based on where you are located. At this stage, we are not able to offer a flat rate shipping, however, if you are to spend over $150, shipping cost is on us! (Within Australia)

How long does shipping take?

All items are shipped within 3-5 Business days with Australia Post. (Business Days are Monday to Friday and do not include weekends)

Type 3192 in the 'from' section and your postcode in the 'to' section for the most accurate estimation: Shipping calculator

2-4 day dispatch

We print to order and have all items shipped within a few days.

Other

Do you do collaborations?

We love collaborations! If you are wanting to team up with us, please do not hesitate to send an email to: info@polkaprints.com.au and put "Collaboration request" in the subject.

Do you offer custom artwork?

At this stage we are taking limited custom requests, if you would like to enquire please email info@polkaprints.com.au

Do you do wholesale?

Yes! Please email us at: info@polkaprints.com.au